>Mark Bausman wrote:
>Today a customer called to tell me she was unhappy with the
>bedroom set we refinished. She said it had spots all over it.
>
>My question? How long do you stand behind your work?
>Oh, I forgot to tell you that this job was completed in 2002!

Mark Bausman updates:

 

I went to inspect the bedroom set with brown spots. My bad

finishing materials turned out to be plasticizer migration, square

rubber feet on the base of a phone sitting on the lacquer coating.

It's only on one dresser top.

I doubt if  the spots can be polished out and now wonder how

far they have migrated. Could the spots have migrated into the

surface of the wood? I would hate to spend the time refinishing

the top only to find they won't come out.

My next decision, and mine to make, do I charge for refinishing

the top? Do I discount the fee? Do I refinish for free?

I hate these dilemmas. However it's nice to know that the coating

applied was not the culprit.

Thanks for all your advise.
 

Mark B.
In So. CA