RE: Mistakes

> "Repairs very noticable color does not match". 
> When I left there was a 95% match, and ... 
> we all had a discussion about touchups changing color 
> The only thing I have changed as far as my repair technique 
> is that I use shellac now instead of NC. 



Quick question: Is the table exposed to sunlight? 

And find out what they clean the table with.
May be an alcohol based product. 

BrianMc


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I would go back - it may be a change in the lighting.
In this case; a shot of the appropriate toner might do the trick. 
Don't assume the worst - I bet it is lighting.

Melinda


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Shellac and pigment powders should not change color. Perhaps it's a different 
color under different lighting conditions?? Did they change their lighting?? 
Are they looking at the repair in direct sunlight.?

I couldn't get a release the other day on a mahogany bed that was dented. 
Mrs. insisted on shining a flashlight directly on the repair to show me how 
it was still visible. Without the flashlight it was invisible.

Ah - the joys of this work.

Jeff Jewitt

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Ben Sochaki writes:

Ozzie,  

I was in the moving business from 82 through 93.  Owner/operator.  I found out 
that there are a small percentage (thank goodness) of customers out there who
just could not be satisfied no matter what.  Yes, they would smile as you walked 
out the door seemingly "satisfied" but five minutes later they would be writing 
letters to our national van lines complaining.  I would put your concern to rest.  
You made your best effort initially, as witnessed by there own signature, and 
that's that.  Most complainers are looking for the money, or "perfection" beyond 
reason.  Also, I find that as a refinisher I am much more critical of my own work 
and have had it proved to me time and again when a customer will tell me or call 
me to say what a "wonderful job".  I have come to the point that I find a level of 
acceptance for myself vowing to improve my skill with each new job.  

Most people will accept a job well done even though we may have reservations
 because we are such perfectionists.  You have to be in this business.   

Ben  
in  KY   (60 today!)



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Ozzie,

I'd be willing to bet that even though it may or may not be inconvenient 
for you - and even though you're under no real obligation to do so, you'll 
be glad in the months and years to come that you made the effort to go 
back and have a look at that table.

You're doing the right thing and when you do the right thing, the right 
things happen back. Besides, until an expert such as yourself actually 
examines the table there's really no telling what might actually be wrong 
(if anything) and hence how it might be resolved.

Just my 2 cents....

bobo

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Ozzie,

Did you do the touch up work where the table is located right now?  
I bet they are looking at it with different light then you had when you 
did your work.  I'd go back and make it better, with of course, the 
same light that they are going to inspect it in.  

If there is a "Good angle/ Bad angle" that the repair is viewed from, 
do your touch up from the " most often viewed" angle and explain 
to the client how the light plays games with wood and touch up.  

The term is called "Metamarism".  

Your client will appreciate your efforts , even if 
you don't get the repair perfect.

Kevin Hancock



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